Customer Care Specialist - Premium Onsite Hiring Event in Bali (Free Transport Provided)

Kickstart your career as a Customer Care Specialist at Foundever, the leading provider of innovative solutions in Bali! Join us at our exclusive onsite hiring event and enjoy FREE Grab rides to the venue. We're looking for a dedicated professional to join our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.

As a Customer Care Specialist, you'll be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You'll use tools like Zendesk and Freshdesk to manage customer interactions efficiently. This role offers a dynamic work environment, excellent growth opportunities, and the chance to work with a global team.

Foundever is committed to fostering a diverse and inclusive workplace. We believe that everyone deserves the chance to thrive, and we're excited to welcome talented individuals like you to our team.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring high satisfaction levels.
• Use customer relationship management (CRM) tools like Zendesk and Freshdesk to track and resolve customer issues.
• Collaborate with cross-functional teams to ensure seamless customer service.
• Provide exceptional customer support, adhering to company policies and procedures.
• Monitor and report on customer service metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.
• Assist in training new hires and providing ongoing support to the team.
• Participate in quality assurance processes to maintain high service standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM tools like Zendesk or Freshdesk is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Passionate about delivering exceptional customer experiences.

🛠️ Keahlian

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